Return and refund policy

Thank you for shopping at Tasriba.store.
Your satisfaction is our priority, and we want to ensure a smooth and transparent return process.
Please read the policy below to understand how returns, exchanges, and refunds work.

✅ 7-Day Return & Exchange Policy

You may request a return or exchange within 7 days of receiving your product if the item meets the conditions below.

We accept returns/exchanges for:

• Wrong product received

• Defective or damaged product

• Product not working as described

• Missing accessories or parts

To start a return, contact us at:
📩 Tasribastore@gmail.com
Please attach your order number and product photos/videos showing the issue.

✅ Conditions for Return

For a return to be eligible:

• The product must be in unused condition.

• All items must be returned with original packaging, accessories, and manuals.

• The product should not be physically damaged or altered by the customer.

• Change of mind is not acceptable for return, but exchanges may be approved on a case-by-case basis.

✅ Items That Cannot Be Returned

We do not accept returns for:

• Used or damaged products

• Personal care items (due to hygiene reasons) unless defective

• Products without original packaging

• Products damaged due to misuse, water exposure, or mishandling

• Discounted or clearance items (non-refundable unless defective)

✅ Damaged / Defective Product

If the product is damaged or not working upon arrival:

1. Email us within 48 hours of delivery.

2. Attach clear pictures or videos showing the defect.

3. Our team will review and approve replacement or refund depending on the case.

We will send a replacement or initiate a return if the claim is approved.